24/7 access and efficiency for rental companies
Rental companies that want to grow and differentiate themselves need to think outside the box.
How can you increase customer satisfaction while saving costs and working more efficiently?
Smart access control and customized lockers offer rental companies an excellent opportunity to optimize their processes, reduce costs and increase customer satisfaction. By investing in these technologies, companies can not only improve their efficiency, but also gain a competitive advantage.
The rental world is a dynamic world. Efficiency is a key word. Being able to pick up and return materials quickly and reliably is essential to keep customers satisfied and operational costs as low as possible.
When companies use smart access control and lockers, you can start to optimize this.
The challenges
Traditional equipment management in rental companies comes with several challenges. Think of fixed pick-up and return times. This does not always match the needs of the customer. In fact, flexibility always wins.
Fixed timings lead to waiting times, frustration and inefficient use of personnel.
Smart Access Management
Smart access management refers to the use of technologies and systems that ensure the right people have access to the right resources, at the right time. In the case of rental companies, this could mean giving customers 24/7 access to pick up and drop off equipment via automated systems such as custom-built lockers.
This reduces the need for physical personnel on site and provides customers with the flexibility to pick up or return materials at their convenience.
The benefits of custom lockers
1. 24/7 Accessibility
One of the biggest advantages of using custom lockers is that they are accessible 24/7. Customers can pick up or return materials at any time of the day, without having to depend on the opening hours of the company. This increases customer satisfaction and makes it possible to appeal to a wider customer base.
2. Reduced personnel costs
By implementing smart access control and smart lockers, a rental company can reduce staffing costs, especially when you have multiple locations. There is less need for employees to monitor the check-in and check-out of materials, as this process can be fully automated. This means that companies can focus on other important tasks, such as customer service and maintenance of the rented materials.
3. Increased safety and accuracy
With custom-made lockers and advanced access control, you increase the security of the material. Every transaction is registered, and customers can be identified via unique codes or other access control systems. This minimizes the risk of theft, loss or damage to materials. In addition, automation ensures that there is less chance of human error.
4. Inventory management optimization
By linking the locker management system, inventory management system and rental system, you always have direct insight into which materials are available where.
This allows companies to organize their inventory management more efficiently and avoid unnecessary downtime.
Applications in Practice
Together with Ostron, Sfinx has a proven methodology.
Ostron is a rental company of audiovisual equipment with various locations and has 6 branches spread across Flanders and Brussels. They take care of the logistics entirely from Ghent so that they do not have to keep stock at all locations.
An important fact about lockers is that they are often limited in size and that the design rarely fits in with the interior. By delivering customization it is possible to deliver a total concept of hardware and software.
Important parts of the whole:
the entrance works with a unique code (received via email/text message or via the app)
all lockers are equipped with an individual alarm
the system is linked to an alarm in the locker room
the link of the internal software systems of Ostron
the management can also be done remotely.
Would you like an online demo or see the lockers in real life?